Email:

Nikola communicates with customers primarily via email. You agree that sending a message to your contact email address is our agreed upon means of providing notification. All Nikola Internet services come with at least one email account. It is required that you routinely check this email account, or in the event that you have another email account that you prefer to use, make arrangements to forward your Nikola email to your preferred account.

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Privacy Policy:

Nikola is committed to respecting your privacy. Once you choose to provide personally identifiable information, it will only be used in the context of your customer relationship with Nikola.

On various Nikola web pages you can order services, make requests, and register to receive materials or support. The types of personal information collected at these pages are name, username, contact and billing information, transaction, and credit card information. Data collected online may also be combined with information provided during ownership registration of Nikola products and services. In order to tailor subsequent communications and continuously improve products and services, Nikola may ask you to voluntarily provide information regarding your personal or professional interests, demographics, product experience, and contact information.

Nikola will not sell, rent, or lease your personally identifiable information to others. Unless required by law, Nikola will only share the personal data provided with business partners who are acting on our behalf to complete the activities you requested. Such business partners are governed by Nikola's privacy policy with respect to the use of this data. Should your personal information be required by a company not governed by Nikola's privacy policy, your permission will be initially obtained. If you choose to share such information, the use of that data will be governed by the company's respective privacy policy.

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Moderations of Use:

Bandwidth: As an ISP, Nikola's bottom line is determined partially by the amount of bandwidth customers utilize. Nikola can normally balance that cost and utilization while continuing to provide great service to all customers. Customers will not be charged for the bandwidth consumed, nor do we have specific limits or caps on that bandwidth. If you utilize any of your Nikola services in a manner which consumes excessive bandwidth or affects Nikola's core equipment, overall network performance, or other users' services, Nikola may require that you cease or alter these activities.

The resale of residential-class services is strictly prohibited. Collection of service fees from third party customers on behalf of a Nikola residential-class service is allowed only if the primary account holder has subscribed to a service package defined by Nikola to promote connection sharing of any type. This includes but is not limited to both wireless and wired connection sharing.  All wireless access points on our network must be secure and may not be shared with neighbors.

Nikola does not allow users to run their own servers without prior written consent.  This may include but is not limited to: web servers, email servers, IRC servers, bots, & adult content servers.

Nikola reserves the right to modify or terminate services at our sole discretion.

EMail SPAM:

Transmission of unsolicited e-mail from anywhere within our network, distributing unsolicited, commercial, email which advertises any portion of Nikola's network, IP or domain space, hosting content for the purpose of spamming (such as bulk e-mail distribution lists) or providing support services (such as DNS) for anyone intending to conduct such activity is in violation.

Denial of Service The use of your connection to facilitate any activity that deliberately impairs another entity, individual or machine from accessing their computer or Internet connection is in violation. Hacking Any member accessing or attempting to access the machines or accounts of others or any other attempts to breach the security of other systems, regardless of success or failure, is in violation. This also applies to unauthorized mail or web relay/proxy access attempts and port scans. Dissemination of Viruses Intentional release of malicious software that is an attempt to cause damage or harassment to persons and/or machines is in violation. Personnel Abuse Personal threats, profanity and vulgarities of any sort directed toward Nikola personnel are considered in violation and will not be tolerated.   Backup of Data Customers are solely and entirely responsible for the management and backup of all customer data, and all updates, upgrades, and patches to any software that customers use in connection with Nikola services. Content Restrictions All content hosted on Nikola's servers are subject to our Moderations of Use and Acceptable Use Policy. Nikola's servers may be used for lawful purposes only. Transmission, storage or distribution of any information, data or material in violation of any applicable law or regulation, or that may directly facilitate the violation of any particular law or regulation is prohibited. This includes, but is not limited to, Intellectual Property Rights Infringement, child pornography and material that constitutes an illegal threat or violates export control laws.  In addition, pornography hosting or dissemination is not permitted.   Account Billing & Invoicing Nikola invoices by email, each month in advance.  Invoices are due within 20 days of receipt.   Termination Policy Nikola has the right to terminate your service at its sole discretion, as determined by Nikola's Moderations of Use, or account deliquency. Back To Top